Quality IT Support in Mackay

If you’re looking for world class IT services in Queensland and beyond, Elevate has got you covered. Our flagship office in Mackay positions us perfectly to work with any customers along with our main headquarters in Brisbane. Each member of our team is specially trained to make you feel welcomed so that you can truly enjoy our time working together.

Ultimately, we meet you where you are, we have clients all across Australia and we’ll be more than willing to go the extra mile for you.

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Quality IT Support in Mackay

Why Hire Elevate Technology in Mackay?

Over the last 10 years, Elevate has successfully helped over 500 business to conquer their IT challenges so that they can focus on their core business. Due to our consistency and excellent service, we have even achieved gold status as a Microsoft partner. Our service model is customer based and geared towards providing you with a smooth process.

When you work with Elevate you get:

Efficient Solutions that Help You Focus On Your Business

Supporting your companies’ operations with reliable technology can be an expensive and distracting challenge. Working with Elevate means you get to run your business operations smoothly without having to spare a thought on technical issues.

Transparent Agreements and Affordable Pricing

Elevate provides world class managed IT services that save you money in more ways than one. Not only do you see direct savings with our pricing, but you also see significant improvements in your business’ effectiveness. Furthermore, we want you to understand what you’re paying for, so we use simple language and easy to understand formatting in our SLA’s.

Timely and Hospitable Support

It’s top priority that our work together be a collaborative process – we want to work with you! To do this, we pay special attention to serving you with a personal touch. We communicate simply and emphasize transparency in everything we do. We want you to understand how we are contributing to the future of our business. Our helpdesk is highly skilled and keeps wait times to an average of 30 seconds.

Consistent and Reliable Service

Elevate technical packages come with proven processes and fail-safe protocols to make sure your systems are up 99.99% of the time. Furthermore, we carry out extensive monitoring to spot potential threats long before they can materialize. We perform regularly scheduled backups and make sure that all software is appropriately updated to eliminate any vulnerabilities.

Elevate Managed Services

Hire an Expert Team At An Affordable Rate

Imagine, all your IT requirements completely handled for an affordable monthly fee. You can
think of elevate managed services as hiring an entire IT department at only a fraction of the cost.

Less Downtime And More Productivity

The Fully Managed IT Services package guarantees you a dependable and efficient network that can revolutionize the way your company handles communication and data.

Authentic Service That Puts You First

Our approach is authentic, the language we use is simple, and you’ll feel like you are being included in the process for the first time.

Proactive Service That Reacts In A Crisis

Our approach is authentic, the language we use is simple and you’ll feel like you are being included in the process for the first time.

Included in our Managed Services Package:

  • Expert IT workforce at your disposal
  • Highly skilled and readily available support team
  • Highly available server and network management
  • Consistent and predictable pricing
  • Wonderful service
Co-Managed Services

Co-Managed Services

The perfect compliment to your in-house experts.

At a basic level, our comanaged services can free your IT department of their daily burdens. Even more than that, we aim to truly extend your IT workforce, providing key insights on technology strategy and implementing best practices.

With Elevate co-managed you can:

  • Improve business operations with professional help.
  • Extend your IT workforce in a cost-effective manner
  • Get key insights on technology strategy and best practices

Quality IT Services To Meet Every Need

Contact us about any of the IT support services below. If you need many of these services, you can look at
our flagship managed services package.

Managed Cybersecurity

Managed Cybersecurity

Beat the cyber security crisis with our comprehensive web security solutions. Elevate managed cybersecurity encompasses detailed monitoring and protective strategies to make sure your data is safe from even the sneakiest cybercriminals.

  • Advanced threat detection
  • Regulatory compliance
  • Detailed security education for continued protection
Cloud Solutions

Cloud Solutions

Collaborate like never before with our enterprise implementations of cloud services such as Office 365 and Google Workspaces.

  • Easily facilitate remote work environment
  • Encourage real-time collaboration through shared data store
  • Enhance security


Guaranteed access to your customers from anywhere in the world. We know how critical reliable communication is to your company, and we’re dedicated to keeping that a reality.

  • Eliminate internet phone downtime
  • Effectively automate phone services
  • Enterprise-grade maintenance for continued quality.


Supercharge productivity with lightning quick and highly reliable internet service.

  • Get the speed you pay for
  • Maximize bandwidth availability
  • Minimize internet connection loss

Support can be purchased on a variety of plans with hourly rates as low as $75.00 ex GST per hour

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