Quality IT Support in Mackay

If you’re looking for world class IT services in Queensland and beyond, Elevate has got you covered. Our flagship office in Mackay positions us perfectly to work with any customers along with our main headquarters in Brisbane. Each member of our team is specially trained to make you feel welcomed so that you can truly enjoy our time working together.

Ultimately, we meet you where you are, we have clients all across Australia and we’ll be more than willing to go the extra mile for you.

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Quality IT Support in Mackay

Why Hire Elevate Technology in Mackay?

Over the last 10 years, Elevate has successfully helped over 500 business to conquer their IT challenges so that they can focus on their core business. Due to our consistency and excellent service, we have even achieved gold status as a Microsoft partner. Our service model is customer based and geared towards providing you with a smooth process.

When you work with Elevate you get:

Efficient Solutions that Help You Focus On Your Business

Supporting your companies’ operations with reliable technology can be an expensive and distracting challenge. Working with Elevate means you get to run your business operations smoothly without having to spare a thought on technical issues.

Transparent Agreements and Affordable Pricing

Elevate provides world class managed IT services that save you money in more ways than one. Not only do you see direct savings with our pricing, but you also see significant improvements in your business’ effectiveness. Furthermore, we want you to understand what you’re paying for, so we use simple language and easy to understand formatting in our SLA’s.

Timely and Hospitable Support

It’s top priority that our work together be a collaborative process – we want to work with you! To do this, we pay special attention to serving you with a personal touch. We communicate simply and emphasize transparency in everything we do. We want you to understand how we are contributing to the future of our business. Our helpdesk is highly skilled and keeps wait times to an average of 30 seconds.

Consistent and Reliable Service

Elevate technical packages come with proven processes and fail-safe protocols to make sure your systems are up 99.99% of the time. Furthermore, we carry out extensive monitoring to spot potential threats long before they can materialize. We perform regularly scheduled backups and make sure that all software is appropriately updated to eliminate any vulnerabilities.


Choose Us For Any Technical Need

Fully-Managed IT

Fully Managed IT Services

Completely remove your IT burden by hiring a world class team. Our managed it services are proactive, complete, and customizable to suit your every need. We prioritize communication and clarity in everything we do so that you feel like you’re working with a team and not just robots.

Co-Managed IT

Co-Managed

Complement your inhouse team with expert help. We can take care of the everyday and any other support you need to have your company functioning at optimum capacity.

Managed Cybersecurity

Managed Cybersecurity

Safeguard your data and confidential information with proven cybersecurity protocols. Cybercrime is costing Australian businesses millions every year.

Cloud Solutions

Cloud Solutions

Seamless real time collaboration with your team from any remote or onsite location. We leverage our partnerships with major cloud service providers to bring you a package that is comprehensive and reasonably priced. Some of our notable partners include Google, Microsoft, Meraki and Dropbox.

Communicate

Communicate

Crystal clear internet phone service with incredible features and countless add-ons. Our communicate package makes sure that you stay connected to your customers at all times.

Connect

Connect

Lightning quick internet service that performs as advertised. Perfect for any enterprise or small business.


Support can be purchased on a variety of plans with hourly rates as low as $75.00 ex GST per hour

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