FAQ's

Frequently Asked Questions

FAQ

Why choose Elevate Technology?

You prioritize a human touch along with expert service.

Elevate Technology has a large team of experienced engineers capable of supporting environments ranging from 5 users to 250+ users. On one hand, our unique approach to managing IT Services helps you maximize efficiency and productivity internally. On the other, our bleeding edge tools help you to gain a competitive advantage in your industry.

Use this link to meet the team.


What is ‘Elevate Manage’?

Imagine perfectly managed IT Services – without a drop of hassle.

Elevate Manage covers all your IT needs for a predictable monthly fee. You can guarantee peak business performance, impenetrable network security and unlimited data protection. Our flagship offering is perfect for if you want to just ‘set it and forget it’.

Through the years we have developed the perfect technology stack to power your business to the next level. Our package consists of industry leading software, hardware, and security; all combining to create a powerfully functional experience.

If you’d like to learn more, you can book a free consultation.


My company already has an internal IT team. What value will Elevate Technology provide?

You can free your internal team to work on what really matters.

Elevate Technology can help provide after-hours support, Tier-3 and Tier-4 support. You can also get rid of help desk support, and other mundane task like software licensing and security. Furthermore, you can enjoy a seamless working relationship as we allow your internal IT team full access to our tools and ticketing system.

Learn more about how we provide co-managed IT services.


Do you provide ad-hoc IT support to businesses?

No, we prefer to have clearer expectations for our clients and ourselves.

Elevate technology takes pride on placing additional effort into developing quality Service Level Agreements. This way, we can maintain transparency with our services and pricing.


Do you provide IT support to consumers?

No, we prefer to have clearer expectations for our clients and ourselves.

Elevate technology takes pride on placing additional effort into developing quality Service Level Agreements. This way, we can maintain transparency with our services and pricing.


Do you have long term contracts?

No, our offerings are all month-to-month.

We are firm believers that your business should be earned – each and every month. Our monthly contracts are clearly written as we seek emphasize transparency with our clients.


Why can’t I find pricing on the Elevate Technology website?

Pricing is customized to fit your needs.

We want to make sure you only ever pay for what you use. Therefore, pricing will depend on a variety of factors from workstations and users through to servers and physical locations.

The good news is that our pricing is consistent and flexible. We can work with almost any budget and we pride ourselves on extraordinary service at an affordable price.

Let’s connect to discuss service rates.


Can you give a second opinion on our current Managed IT Service Provider?

Absolutely!  We can perform a non-intrusive audit free of charge and help you evaluate your current IT environment.

If you just want some advice, here’s an entire blog post on how to choose your IT Service Provider in Brisbane.


We don’t use any of the technology mentioned on your website, can you still support us?

Of course, we can – and we’d love to!

Elevate Technology is home to a wide range of expert engineers with over 30 years of experience. We are more than capable of supporting anything and everything IT related.

Use this link to meet the team.


Do you provide IT support to individuals?

Unfortunately, we do not provide IT support to individual consumers. At present our focus is on providing stellar managed IT services to companies and small businesses.


We have an existing IT provider but are looking for a second opinion — is this something you offer?

Absolutely!  We can perform a non-intrusive audit free of charge and help you evaluate your current IT environment.