ELEVATE TECHNOLOGY SCORES 95.76% FOR CUSTOMER SATISFACTION

The judging process for the 2020 Australian Achiever Awards for Australia’s Computer Systems, Software & Internet Services category was completed on 2nd April.

Elevate Technology scored 95.76% and was awarded QLD State Winner for this category.

Now into its twenty-third year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved award status over the last few years can be viewed at www.achiever.com.au.

Some of the comments Australian Achiever received from Elevate Technology clients are:

“I have been engaging with them since they started. There has been a significant effort to improve their communication systems. They answer everything and follow up when required, and are flexible to my needs. We have even moved our phones to them, and their service with this has been exceptional. I was impressed that they had the phones ready for us to use on the first day we moved into our new premises.

Elevate Technology are unbelievable. I am extremely happy with their service. When I have urgent issues, they are addressed quickly. I feel like I am their only customer, and therefore, I would not look at going elsewhere. I am in contact them once a week, and they do everything asked of them to an excellent standard. We have also signed a new deal with them recently for our phones.

“I have been a long-term customer of Elevate Technology and can confirm they are consistently good at what they do. Their service is much better than a previous company we used for phones and IT. They are very good at monitoring our phone system, and I like that they give us recommendations on how to get the best out of their systems.”