Contact us if you have questions about the data collected

The Elevate Helpdesk Button runs a package of scripts that looks at the following:

  • Currently logged in user account
  • Computer name and hardware identifiers
  • Screenshots of your current screen and the last actions you took historically up to as many as 30 actions
  • Network/WiFi connection information and diagnostics
  • Hardware status
  • Running processes
  • Recent event viewer logs
  • Recent website history

Our goal is to maintain your privacy and gather the key things that will help us support you better.

No information is sent to us until you submit your Problem Details.

Please contact us if you have any other questions about the data collected.

A word on your responsibility when submitting information through the Elevate Helpdesk Button UI

It is your (the end user) responsibility to make sure you are not submitting private or confidential information through the Elevate Helpdesk Buttons UI when submitting your ticket. We’ve taken precautions to securely store the information we’ve collected. However, HIPAA, SOX and other customer-protection federal standards still apply for information you knowingly submit over telecommunications.