What is Elevate Inky?
Elevate Inky is an email protection product that uses sophisticated machine learning and artificial intelligence to analyse incoming messages for signs of phishing, spam, and other email-based threats.
Why am I seeing these banners at the top of my email?
The banners are inserted by Elevate Inky to alert you of any possible threats in your emails. The banners also display the email sender’s address and mark if an email is internal (from someone in your organisation) or external.
What do the different banner colors mean?
A grey banner indicates that Elevate Inky did not find anything unusual or suspicious about the message. Even though the message was not classified as threatening, you should always check the displayed sender address and the source type to be sure it makes sense (e.g., an external email address for a message from a colleague may be cause for concern).
A yellow banner indicates that Elevate Inky found something unusual about the email message. It is not necessarily phishing or dangerous but something you should be aware of. For example, a request for sensitive personal information should be given extra scrutiny. Mail that seems out of the ordinary or is spammy in some way may receive a yellow banner.
A red banner indicates that Elevate Inky thinks the message is suspicious and likely to be phishing or dangerous in some other way. This includes brand impersonations (e.g., a fake “account alert” email from Microsoft), blacklisted phishing URLs, or attempts to spoof mail to look like it came from an internal company account.
What should I do if I receive an email with a yellow banner?
Look carefully at who the mail is from and whether it is from someone you trust. Be especially careful about clicking any links in the body of the email or opening any attachments.
What should I do if I receive an email with a red banner? Why did I receive it if it’s considered dangerous?
A red banner email is sometimes delivered to your Inbox or Junk folder as there are legitimate elements to the email but overall it’s extremely suspicious. In most cases, you can simply delete the message and move on.
If you must interact with the email look carefully at who the mail is from and whether it is from someone you trust. Be especially careful about clicking any links in the body of the email or opening any attachments.
If you’re unsure how to proceed then please contact Elevate via the ‘Report This Email’ link and choose the red ‘Phishing’ option.
What does the “Report This Email” link do? How do I provide feedback on Elevate Inky’s analysis?
If you think Elevate Inky has made a wrong classification, or if you just want to confirm that we got it correct, click the “Report This Email” link found in the bottom right corner of each banner. This will take you to a web form where you can indicate that the message is truly Safe, Spam, or Phishing. You can also provide a comment describing your assessment. This feedback is used to automatically improve Elevate Inky’s predictions in the future. Your submissions are also manually reviewed by the Elevate staff to improve the overall system and ensure we provide the most accurate security possible.
Why do I see an Elevate Inky page when I click a link in an email?
Part of Elevate Inky’s protection is the ability to perform real-time checks on any links you click. If this feature is enabled, clicking on links in a yellow or red banner email will take you to a page reiterating that we found the message to be unusual or suspicious. In some cases, a message that originally only had a grey banner contains a link that is later detected as a dangerous phishing URL. In that case, when you click the link, Elevate Inky’s real-time check will detect you clicked on a bad link, and you’ll be met with a blocker page alerting you of that fact.