7 Things to Consider Before Hiring Cyber Security Services for Your Business

Your company is growing with the trend of increasing technological savvy. However, as we all move towards using tech to streamline our operations, so comes the increasing threat of cyber crime. Being proactive with your cybersecurity can save you precious money and time by avoiding reputation damaging cyber attacks and data loss.

With all that being said, we’ve curated a list of key factors to look for in choosing the right cybersecurity service provider.

Experience in Providing Managed Cybersecurity Services

Not all service providers are created equally. Much like individual employees, IT teams grow and hone their skills over the years. Teams that have been in business for long periods of time have an upper hand in the sheer svariety of cybersecurity challenges they would have faced. They would also have had more opportunities to refine their solutions as they start to tackle similar cyberthreats.

As cybercrime itself continues to evolve, having an experienced team on your side is a crucial aspect in being able to stop newly devised threats against your company.

Ability to Scale as your Business Grows

Your company is constantly evolving. As you multiply in size, the challenge of protecting your network/data will become increasingly complex. Here’s another situation where you’ll want to make sure that your managed cybersecurity provider has the necessary experience in servicing enterprise operations. Ultimately, you want to be able to remain flexible and efficient while safeguarding your operations. Quality security providers will be skilled enough to give you strong protection of your rapidly growing enterprise without virtually no loss of performance.

Protection Against All Types of Attacks

Cyber attacks come in many shapes and sizes. When you choose a managed cybersecurity service provider, you want to make sure that they are adept at handling all types of potential attacks.

To give you a basic checklist, you’ll want to make sure that your managed cybersecurity package includes protection against:

  • Ransomware
  • Phishing
  • Malware
  • Trojans
  • DDoS Attacks
  • Data Breaches

Additionally, you’ll want to make sure that some cybersecurity education programme is included in your package. Most cyberattacks are caused by a lack of knowledge and preparation. By making sure that your employees are properly trained against basic attacks, you’re already ahead of most companies in Australia.

Reputability and Body of Work

Naturally, you’ll want to check the reviews. Any proper cybersecurity services provider will have easily accessible proof of the work that they have done. This may be in the form of an extensive portfolio, testimonials, or references. At the very least they’ll have a good story to tell you about a time they did something that they’re proud of.

Particularly, references and case studies are great for you because they allow you to see if the provider has worked on a company that is similar to your own or in your industry. These will also allow you to see how the provider operates, what kind of rapport they have with their clients, and if the client was satisfied with the overall process on a more detailed level.

7 Things to Consider Before Hiring Cyber Security Services

Certification and Accreditation

Many IT services come with accompanying certification programmes to make sure professionals possess the necessary skills to perform that service. While meaningful experience trumps certification, it is often in your best interest to find a provider that possesses both. As cybersecurity can have legal implications, you’ll want to be certain that your chosen provider has the know-how to make your company compliant with regulatory standards.

High Quality Customer Support

A reputable managed cybersecurity package will come with meaningful customer support. For example, this means that you should be able to call your provider in order to receive clarification on any specific protections. You should also be able to alert them of any strange activity that you find happening within your network. Of course, your alert should be met with a timely and hospitable response. As cybersecurity requires collaboration between the client and the provider, it is important that your provider be dedicated to quality communication.

Lastly, you should consider every point of contact with a cybersecurity service provider in your final decision to hire them. This goes from the initial phone call to any sales meetings and everything in between.


There’s no way around it – proper protection can be costly. However, it is undoubtedly worthwhile investment that will save you much more than it can potentially cost you. Regardless of the benefits, you’ll still want to make sure that you consider all of the factors that we mentioned earlier when you decide on if a service provider is charging a reasonable fee. Ultimately, by opting for a team that has proven experience, you may have to pay more for the service, but the amount saved in avoiding costly mistakes and reputation damaging cyberattacks – simply cannot be overlooked.

Elevate is a World Class Managed IT Service provider, operating from right here in Brisbane. We always prioritize customer success and expert service. Feel free to contact us, if you’d like to have peace of mind from all your technical problems.